Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

CONTACT US
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is Ice IPL hair removal safe? Can it cause cancer?
IPL is a popular, well-researched option for safe and effective long-term hair removal. Our IPL handsets are FDA-cleared for safe at-home use. They are also certified by FCC, CE, & RoHS.

SilknPro IPL hair removal does not cause cancer or other long-term complications caused by UV exposure. All UV rays are filtered to protect your skin.

Does using the Ice IPL handset hurt?

Nope! Unlike other types of hair removal, IPL is basically painless – no clenching your teeth, nicking your knee, or ripping anything off. In higher settings, those with sensitive skin may experience discomfort, but sticking with a lower intensity level makes treatment very gentle.

When will I start seeing results?

Most customers notice a reduction of hair growth after just 1-2 months of use, then complete results after 8 months of use.

 

This can vary depending on the coarseness of your hair and the area you’re treating, but you’ll notice your hair gradually grow back slower and sparser with each treatment.

How long does shipping take?
Shipping times vary depending on your location, but most orders arrive within 2-6 business days. If your item takes over 10 business days to arrive, please contact us at info@silknpro.com and we will confirm the status for you.
 
Will I receive the same product that I see in the picture?

For sure our pictures are real life photos taken by our professional photographers

How can I return an item?

Sold items can't be returned although they can be exchanged if they came with defects or if any problem occurred within 3 months.

Will you restock items indicated as “out of stock?”

Items indicated as "out of stock" will not be restocked